Instructor-Led Certificate Courses

  • Online instructor-led courses over Zoom

  • All classes are partner or grant sponsored and are offered at no cost to the student.

ITbiz Tech Academy has moved to a quarterly launch schedule for our ITbiz 100: Intro to IT & Customer Support program. Intermediate programs launch on a semi-annual basis.

Our programs will provide you with multiple technology certificates in addition to résumé writing, interviewing techniques, financial literacy, and public speaking workshops over 35 weeks.

Our courses prepare you for professional certifications and careers in Customer Relations, Technical Sales, Project Management, Technical Engineering, and Entrepreneurship.

We provide curriculum from Cisco, Microsoft, LinkedIn Learning, CompTIA, AWS, Google, SAFe Agile, Salesforce, Hewlett-Packard, Renaissance Entrepreneurship Center, Strively, Oakland Adult and Career Education (OACE), Merritt College, Social Selling, Pitch Perfect Communications, and others.

ITbiz Tech Academy offers a beginner career pathway: ITbiz100 (required for all intermediate courses) and four intermediate career pathways.

ITbiz 100: 12-Week Course

  • ITbiz 101: Get Connected

    Learn basic computer skills such as social media, internet navigation, and simple networking.

    Beginner Level

  • ITbiz 102: Introduction to Cyber Security

    This introductory course is for those who want to explore the world of cybersecurity.

    Beginner Level

  • ITbiz 103: Technical Support Essentials

    This introductory course examines technical customer communication and help desk methodology.

    Beginner Level

  • ITbiz 104: Urban Technical Entrepreneurship

    Learn how to run your own technology business or infuse technology into any business.

    Beginner Level

  • ITbiz 105: Career Readiness Bootcamp

    Learn how to prepare for interviews, make your resume stand out, leverage social media to make yourself more marketable, and hear from industry experts in our Tech Talks.

    Beginner Level

ITbiz 200: 19-Week Sessions

Winter & Summer

  • ITbiz 201: IT Essentials

    Learn how to configure and maintain computers, mobile devices, and software. Learn about virtualization, desktop imaging, and deployment. Prepare for the CompTIA A+ certification exam. Includes certification exam concierge service.

    Intermediate Level

  • ITbiz 201b: Linux Unhatched

    –included in IT essentials timeline

    Learn how to install and configure Linux software. Understand the basics of the Linux Command Line Interface (CLI). Interact with the Linux virtual machine.

    Intermediate Level

  • ITbiz 202: Cybersecurity Essentials

    This course prepares you for the Cisco Certified Support Technician (CCST) Cybersecurity certification and entry-level cybersecurity roles such as Cybersecurity Technician, Cybersecurity Analyst, or Help Desk Support. Learn vital skills like threat intelligence, network security, and risk management. Includes on-site or remote proctored certification exam.

    Intermediate Level

  • ITbiz 203: AWS Academy Cloud Foundations

    This course will introduce you to AWS (Amazon Web Services) and cloud terminology. Learn how to configure and use AWS services in enterprise or small business settings. Prepare for the AWS Certified Cloud Practitioner certification exam. Includes certification exam concierge service.

    Intermediate Level

  • ITbiz 204: Networking Essentials

    This course prepares you for the Cisco Certified Support Technician (CCST) Networking certification and entry-level roles such as Network Support Technician, Help Desk Technician, or IT Support Specialist. Learn how networks operate, including the devices, media, and protocols that enable network communication. Develop the skills to perform basic troubleshooting, using effective methodologies and help desk best practices. Includes on-site or remote proctored certification exam.

    Intermediate Level

ITbiz 300: Project Management

  • ITbiz 301: Google Project Management

    Learn to manage projects using traditional and agile methods, create project documentation, and develop strategic communication skills. Prepare for the Google PM certification exam. Includes certification exam concierge service.

    Intermediate Level

  • ITbiz 302: SAFe Agile Methodology

    Learn SAFe (Scaled Agile Framework) Agile techniques and how to facilitate Agile events like iteration planning, standups, and retrospectives. Discover how to help teams plan and complete their work. Prepare for the Certified SAFe Scrum Master certification exam. Includes certification exam concierge service.

    Intermediate Level

ITbiz 400: Entrepreneurship

  • ITbiz 401: Start Smart with Renaissance Entrepreneurship Center

    RENAISSANCE ENTREPRENEURSHIP CENTER

    Learn business basics, develop networks, and build your business plan confidently. This class will guide you in creating a practical and compelling business plan by providing an overview of marketing strategies, business operations, and financial projections. A comprehensive business plan is a critical management tool and is necessary for accessing capital for business launch and growth. Completing this course will help build the strong foundation necessary to embark on the exciting journey of entrepreneurship. This class will be highly interactive and engaging.

    Intermediate Level